THANKS NACM!

A big thanks to the National Association of Credit Management for having me back to speak at your annual Credit Congress. As always, your group is delightful to work with and your members are GREAT workshop participants.

If any of the folks in my sessions have follow up questions, post them here. I'm excited to hear of your progress as you practice new techniques. Remember to join me for my teleseminar in June on "Dealing With Difficult People."

All the best,
Susan