I just purchased a Mac and I'm on a steep learning curve! A twenty-something was my salesperson and at one point referred to me as "the older generation." (Being the good trainer I am, I suggested that was not the best sales technque.) There are four generations currently in the workforce and if you are working with Gen-Y employees, you need to understand their use of messaging.
Here's an article posted in the Mac TidBITS newsletter written by a college student that will give you insight. I find it very interesting that he refers to IM as a way to "be safe" and "think about his response." What's caused this generation to be so fearful of face-to-face conversations?
Love to hear your thoughts - Susan
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